Clinic User Guide

Welcome to Waslat Care, a digital healthcare platform designed to help clinics and healthcare facilities manage appointments, organize schedules, and provide patients with a smoother booking experience.

This guide explains the main features available to clinic users and how to use them effectively.

1. Create and Access Your Clinic Account

To access Waslat Care:

  1. Open the Waslat Care platform.
  2. Select Log In or Create Account.
  3. Enter your clinic’s required information.
  4. Complete the verification process.
  5. Log in to access your clinic dashboard.

Ensure that all clinic information is accurate and kept up to date.

2. Manage Your Clinic Profile

From your clinic profile, you can manage the information displayed to patients, including:

  • Clinic name and contact details.
  • Location and working hours.
  • Available medical services.
  • Medical specialties.
  • Doctors and healthcare professionals.
  • Appointment availability.

Keeping your profile updated helps patients find accurate information when making appointments.

3. Add and Manage Healthcare Providers

Clinic administrators can add healthcare providers and manage their profiles according to the available platform features.

For each provider, you may be able to manage:

  • Name and professional information.
  • Medical specialty.
  • Available services.
  • Working hours.
  • Appointment schedules.
  • Availability status.

Make sure each provider’s information is accurate before making appointments available to patients.

4. Manage Your Schedule

Waslat Care allows clinics to organize and manage their appointment schedules from one place.

You can review available time slots, manage provider availability, and adjust schedules when necessary.

Keep schedules updated to minimize conflicts and provide patients with accurate appointment availability.

5. Manage Appointments

The clinic dashboard allows authorized users to view and manage patient appointments.

Depending on the available features, you may be able to:

  • View upcoming appointments.
  • Review appointment details.
  • Confirm or update appointment status.
  • Reschedule appointments.
  • Cancel appointments when necessary.
  • Review appointment history.
  • Manage available time slots.

Any changes to appointments should be handled promptly to ensure patients receive accurate updates.

6. Patient Information

When a patient books an appointment through Waslat Care, authorized clinic users may be able to access the information necessary to manage that appointment.

Clinic users must handle patient information responsibly and only access or use it for legitimate purposes related to providing and managing healthcare services.

7. Notifications and Updates

Waslat Care may provide notifications related to appointments and schedule changes.

Clinic users should regularly monitor the dashboard and available notifications to stay informed about:

  • New bookings.
  • Appointment changes.
  • Cancellations.
  • Rescheduled appointments.
  • Other important platform updates.

8. Managing Multiple Providers

For clinics with multiple doctors or healthcare professionals, Waslat Care can help organize individual schedules and appointment availability.

Clinic administrators should ensure that each provider’s working hours and availability are correctly configured to prevent scheduling conflicts.

9. Account Security

Clinic users are responsible for keeping their login credentials secure.

Do not share your username, password, or access credentials with unauthorized individuals. If you suspect unauthorized access to your account, contact Waslat Care support immediately.

Clinic administrators should also ensure that staff members only have access to information and features appropriate to their roles.

10. Data Privacy and Compliance

Clinics are responsible for handling patient information in accordance with applicable healthcare, privacy, and data protection laws and regulations.

Waslat Care provides the digital infrastructure for managing appointments and related information, but healthcare providers remain responsible for their own legal and professional obligations regarding patient data.

For more information about how Waslat Care handles information, please review our Privacy Policy.

11. Technical Support

If you experience technical difficulties, encounter an error, or need assistance using the platform, contact the Waslat Care support team through the available support channels.

When contacting support, provide relevant details about the issue to help us resolve it efficiently.