Privacy

At Waslat Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, application, and related services.

By using Waslat Care, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our platform, we may collect the following types of information:

  • Personal Information: Such as your name, phone number, email address, date of birth, and other information provided when creating or managing your account.
  • Appointment Information: Details related to appointments, including selected healthcare providers, services, dates, times, and booking history.
  • Payment Information: Where applicable, payment and transaction details required to process payments. Payment information may be processed through authorized third-party payment providers.
  • Technical Information: Such as IP address, browser type, device information, operating system, and information about how you interact with our platform.
  • Communication Information: Information you provide when contacting our support team or communicating through available platform features.

2. How We Use Your Information

We may use the information we collect to:

  • Create and manage your account.
  • Facilitate and manage medical appointments.
  • Connect patients with participating healthcare providers.
  • Send appointment confirmations, reminders, updates, and notifications.
  • Process payments and related transactions where applicable.
  • Improve the performance, functionality, and user experience of our platform.
  • Respond to inquiries and provide customer support.
  • Detect, prevent, and address fraud, misuse, security issues, and technical problems.
  • Comply with applicable laws, regulations, and legal obligations.

3. Healthcare Information

Certain information provided through Waslat Care may relate to healthcare services or appointments.

We take appropriate measures to protect sensitive information and process it only for legitimate purposes related to providing and managing our services, supporting healthcare interactions, complying with legal requirements, or as otherwise permitted by applicable law.

Waslat Care does not provide medical diagnosis or treatment. Healthcare providers are independently responsible for the medical services they provide and for handling patient information in accordance with applicable laws and regulations.

4. How We Share Information

We may share relevant information with:

  • Healthcare providers when necessary to facilitate your appointments or requested services.
  • Authorized service providers that support our operations, such as hosting, payment processing, communications, analytics, and technical services.
  • Government authorities, regulators, or law enforcement agencies when required by applicable law.
  • Other parties when necessary to protect the rights, security, property, or safety of Waslat Care, our users, or others.

We do not sell your personal information to third parties.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable laws and our internal policies.

7. Cookies and Similar Technologies

Waslat Care may use cookies and similar technologies to improve website functionality, remember preferences, understand platform usage, and enhance the user experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

8. Third-Party Services

Our platform may use third-party services, including payment providers, analytics services, communication tools, or external healthcare-related systems.

These third parties may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party services you use through our platform.

9. Your Privacy Rights

Depending on applicable laws and regulations, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information where legally permitted.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal information is processed.

To exercise any applicable privacy rights, please contact us using the contact information provided below.

10. Children’s Privacy

Waslat Care is not intended to be used independently by children unless permitted and managed by a parent, guardian, or authorized individual in accordance with applicable laws and platform requirements.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

11. International Data Transfers

Where applicable, your information may be stored or processed in locations outside your country of residence. In such cases, we will take appropriate measures to ensure that the processing of your information complies with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updates will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through: